{"agents":[{"name":"Katie","avatarUrl":"https://config.gorgias.io/production/g5KDM28BdNVx9aBy/profile/X1Bk7d9JLPRJxKgR/f52ee581-4aba-44ed-9644-0edf1e63f2eb.jpeg"},{"name":"Gorgias","avatarUrl":null},{"name":"AI","avatarUrl":null}],"isActive":false,"hasAvailableAgents":true,"hasActiveAndAvailableAgents":false}