{"agents":[{"name":"Louise","avatarUrl":null},{"name":"Kelly","avatarUrl":"https://config.gorgias.io/production/0eMnwxKlp469bDNo/profile/dOkb7orrrG12VXGN/579e8bfe-0b6c-4b1a-a98e-dea2a15d3c33.jpg"}],"isActive":true,"hasAvailableAgents":true,"hasActiveAndAvailableAgents":true}